CRM Jamaica
On behalf of KnowledgeWorksConsulting and Prisms Services Ltd., I would like to thank you for your attendance and participation at last week's CRM Executive Forum.
Your participation and contribution of ideas during the seminar helped to make the session a success.
Online CRM Resources
As follow up to the CRM session, Margaret Young of the Mill Square Group, has developed a "Value Proposition" process map. It is available in the downloads section along with the copies of the Regent CRM case study.
Books
Additional copies of books provided in the CRM session are available locally. Please call Paul Bryan at 361-3048 or email him at pbryan@kworksconsulting.com
Complete Lists of Recommended Books...
**Delivery Charge - J$200
Corporate eLearning Spotlight - "Service Success"
Harvard Business Publishing offers Service Success, an interactive eLearning tool that helps managers understand that developing excellent service relationships - internally and externally - is key to attracting and retaining customers, and growing business.
Learning objectives of the program:
- Recognize the relationships that comprise the Service Profit Chain
- Master the steps that lead to building employee capability
- Understand the three R's of loyalty economics: Retention, Related Sales and Referrals
- Calculate the lifetime value of a customer and the cost of employee turnover
For more information, please contact Phillippa Sauterel at psauterel@kworksconsulting.com or call 817-6620 for more information on our eLearning products and a free trial of the software.
Should you have any questions feel free to contact us directly:
We look forward to seeing you at one of our upcoming seminars.
Regards,
Jackie
Online CRM Resources
As follow up to the CRM session, Margaret Young of the Mill Square Group, has developed a "Value Proposition" process map. It is available in the downloads section along with the copies of the Regent CRM case study.
Books
Additional copies of books provided in the CRM session are available locally. Please call Paul Bryan at 361-3048 or email him at pbryan@kworksconsulting.com
Complete Lists of Recommended Books...
Ultimate Question: For Driving Good Profits and True Growth - $2,100
Connecting with Your Customers: The Results-Driven Manager - $ 1,650- Juicing the Orange: How to Turn Creativity into a Powerful Business - $2,100
Framework for CRM -$450- CRM Done Right - $450
- Aligning Financial and Customer Strategies - $450
- The Right Customers: Acquisition, Retention, and Development - $450
- Market Customization: Market Segmentation, Testing and Positioning - $450
- Interactive Marketing: New Channel, New Challenge - $450
- Integrated Marketing Communication - $450
**Delivery Charge - J$200
Corporate eLearning Spotlight - "Service Success"
Harvard Business Publishing offers Service Success, an interactive eLearning tool that helps managers understand that developing excellent service relationships - internally and externally - is key to attracting and retaining customers, and growing business.
Learning objectives of the program:
- Recognize the relationships that comprise the Service Profit Chain
- Master the steps that lead to building employee capability
- Understand the three R's of loyalty economics: Retention, Related Sales and Referrals
- Calculate the lifetime value of a customer and the cost of employee turnover
For more information, please contact Phillippa Sauterel at psauterel@kworksconsulting.com or call 817-6620 for more information on our eLearning products and a free trial of the software.
Should you have any questions feel free to contact us directly:
| Jacqueline Jones - KnowledgeWorksConsulting |
| Karey Rowe - Prism Services Ltd. |
| Margaret Young - Mill Square Group |
| David Andrade - POWERi Technologies Inc. |
We look forward to seeing you at one of our upcoming seminars.
Regards,
Jackie
